Incidents reported on status page for Whalesync https://status.whalesync.com/ https://d1lppblt9t2x15.cloudfront.net/logos/693b5472c61b57f682c9b6e516166997.png https://status.whalesync.com/ en https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 19:59:00 -0000 https://status.whalesync.com/incident/601779#df49b1d40e91ea3f623810cf823f2bb93f31acbf0dc3be818d3dc165acd6063d Whalesync services appear to be operating normally at this time. We will continue to monitor upstream services to ensure we are not impacted. https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 19:59:00 -0000 https://status.whalesync.com/incident/601779#df49b1d40e91ea3f623810cf823f2bb93f31acbf0dc3be818d3dc165acd6063d Whalesync services appear to be operating normally at this time. We will continue to monitor upstream services to ensure we are not impacted. https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 19:00:00 -0000 https://status.whalesync.com/incident/601779#c6465b97e988adc49f0416134e93cd81b27ac739a3e3f7d9127e51427d5f18a8 We have identified the core issue as a global outage with Google Cloud Platform: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We have determined that the Data Syncing system is fully functional with some reduced performance. https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 19:00:00 -0000 https://status.whalesync.com/incident/601779#c6465b97e988adc49f0416134e93cd81b27ac739a3e3f7d9127e51427d5f18a8 We have identified the core issue as a global outage with Google Cloud Platform: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We have determined that the Data Syncing system is fully functional with some reduced performance. https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 18:15:00 -0000 https://status.whalesync.com/incident/601779#ece3ba4b517f22ea10a109e125fe6f850b99f8bbaa0d9263a74e6fc91fb7767a We are currently experiencing degraded performance affecting some Whalesynce users. Our team has identified that the issue is related to third-party services, including infrastructure provided by Google Cloud and authentication via Clerk. We are actively working with these providers to resolve the problem as quickly as possible. We will continue to monitor the situation and provide updates here. Thank you for your patience and understanding. https://status.whalesync.com/incident/601779 Thu, 12 Jun 2025 18:15:00 -0000 https://status.whalesync.com/incident/601779#ece3ba4b517f22ea10a109e125fe6f850b99f8bbaa0d9263a74e6fc91fb7767a We are currently experiencing degraded performance affecting some Whalesynce users. Our team has identified that the issue is related to third-party services, including infrastructure provided by Google Cloud and authentication via Clerk. We are actively working with these providers to resolve the problem as quickly as possible. We will continue to monitor the situation and provide updates here. Thank you for your patience and understanding. https://status.whalesync.com/ Thu, 12 Jun 2025 18:08:25 +0000 https://status.whalesync.com/#a3ad040895884e3222e831990279d73dccc544615e851658a443d738f951a324 app.whalesync.com recovered https://status.whalesync.com/ Thu, 12 Jun 2025 18:05:18 +0000 https://status.whalesync.com/#a3ad040895884e3222e831990279d73dccc544615e851658a443d738f951a324 app.whalesync.com went down https://status.whalesync.com/ Tue, 03 Jun 2025 04:41:31 +0000 https://status.whalesync.com/#aa028631dfacaca918eef17a6d3a6b5b524d4e526ed0e4f9900489dfccd92187 whalesync.com recovered https://status.whalesync.com/ Tue, 03 Jun 2025 04:26:57 +0000 https://status.whalesync.com/#aa028631dfacaca918eef17a6d3a6b5b524d4e526ed0e4f9900489dfccd92187 whalesync.com went down https://status.whalesync.com/incident/545818 Tue, 15 Apr 2025 23:00:00 -0000 https://status.whalesync.com/incident/545818#44b6b56f7a252799ed558f601a7db48f9b2be826a93070400f5ee9a009cc2ae8 Data syncing is operating normally again. Thank you for your patience. https://status.whalesync.com/incident/545818 Tue, 15 Apr 2025 19:42:00 -0000 https://status.whalesync.com/incident/545818#2654e5ff270bbabb1c6d266031f5405a433d2083c0eadd09acc617f0bba1eb54 We are currently experiencing issues with job processing system, resulting in delayed syncing for some customers. We are actively investigating. https://status.whalesync.com/incident/522673 Tue, 04 Mar 2025 18:18:00 -0000 https://status.whalesync.com/incident/522673#e89679d8aed14e4781df7db0495adf75c0a2dd3f8a8f14cafb297ba29a745ce1 Data syncing is operating normally again. https://status.whalesync.com/incident/522673 Tue, 04 Mar 2025 18:05:00 -0000 https://status.whalesync.com/incident/522673#5b11309ccb7985d9f1bb9a840a8eeabd1baa340aa59957bebf5f429ae83a5449 We are current applying some critical database updates to improve sync performance which is requiring a short data sync outage. Thank you for your patience. https://status.whalesync.com/incident/519464 Wed, 26 Feb 2025 17:00:00 -0000 https://status.whalesync.com/incident/519464#0b029ef57acc7f3584a85317a5b312342373752ff442a3e50c258c6cc9b895e3 We have identified the root cause of the issue as an extremely high volume of webhooks. We have moved all webhook handling to a separate service cluster and resolved the issue. https://status.whalesync.com/incident/519464 Wed, 26 Feb 2025 16:48:00 -0000 https://status.whalesync.com/incident/519464#cc76816db7dbb4f741097657e672033674354f82b247a868de0375eb41fb19e2 We have had reports that our dashboard is slow or fully unresponsive. We are actively investigating. https://status.whalesync.com/incident/515692 Wed, 19 Feb 2025 21:08:00 -0000 https://status.whalesync.com/incident/515692#1aee26bb864e71180759736a771d77a6bd4c92f5046ceca6fa3cbba5afde8e10 Data sync performance is restored. We have identified the root cause of the memory issue have deployed a fix. https://status.whalesync.com/incident/515692 Wed, 19 Feb 2025 18:40:00 -0000 https://status.whalesync.com/incident/515692#060073424cfd720854fef76d8acc15010ffb55b205333c47d70a6c232ac7ee62 We have received alerts that our servers running the sync job queues are having memory issues, causing sync performance to be degraded. We are actively working to resolve the issue. https://status.whalesync.com/incident/514964 Tue, 18 Feb 2025 15:55:00 -0000 https://status.whalesync.com/incident/514964#a265673d701be0b41dff445ced3cd51163587a839d91e05dbf5dc6ef935c2534 All data syncing is now working normally. https://status.whalesync.com/incident/514964 Tue, 18 Feb 2025 15:00:00 -0000 https://status.whalesync.com/incident/514964#7b1028bc6c53e98ae3bffe210eb354ff71c3e5f46bc41d9f3761fe698c0d40e1 We are currently experiencing issues with our job queue and processing system, resulting in delayed syncing for all customers. We are actively investigating. https://status.whalesync.com/incident/508610 Thu, 06 Feb 2025 22:26:00 -0000 https://status.whalesync.com/incident/508610#17f3b2b2551160f6d71ded253f8879a38447982ea3e03589b333d39dac662571 Clerk.com has reported the issue as resolved. Access to the Whalesync dashboard should be fully restored. Data syncing operations were not impacted by this outage. https://status.whalesync.com/incident/508610 Thu, 06 Feb 2025 21:50:00 -0000 https://status.whalesync.com/incident/508610#7d31e0a3641a66bd764328bd22d89a51a67effb20908c38b47aac85a9c5da4b9 The authentication provider for Whalesync is currently having a system outage, preventing any access to app.whalesync.com. Syncing operations are still active and running. We are monitoring the situation.